Shipping, Terms and Conditions

We ship to UK, Europe and Worldwide in single item packages or as multiple items combined in one package and we aim to ship not more than 2 days after the payment is received.

Shipment methods

All orders are shipped via UK Royal Mail as follows:

  • To UK addresses, 2nd class, signed for (no weight limit)
  • To Europe and Worldwide, International Track & Sign (up to 2 kg).

Shipping charges are based on the above methods and are charged at cost, even though there is a small amount (about £1-seller’s responsibility) for packaging materials.

Packages above 2 kg to non-UK addresses will be shipped via UK Mail, DPD, or Parcelforce International Track & Sign services, aiming to reach the best price, unless otherwise requested by the customer. The postage charge will vary and depends on the total weight, not the number of the items. There are differential prices up to 250 grams, 250/500gr, 500/1000gr, in addition up to 2 kg. Orders above £60 will include £2.50 insurance. All shipping costs, without the packaging cost, will be covered by the customer. Any import duties or customs payments are also the responsibility of the customer.

Estimated postage prices, not including insurance:

– To UK (up to 1kg – £3.90; 1/2kg – £5.99; 2/5kg – £14.85; 5/10kg – £21.35; 10/20kg – £29.65)

   For parcels above 2kg we use Collect Plus (2/5kg – £7.19; 5/10kg – £9.29)

– Europe (up to 250g – £8.70; 250/500g – £10.15; 500g/1kg – 12.50; 1/1.5kg – £15.20; 1.5/2kg – £17)

– Worldwide (up to 250g – £8.90; 250/500g – £12.80; 500g/1kg – £17.90; 1/1.5kg – £21; 1.5/2kg – £24)

The estimated time windows for delivery are as follows



REFUNDS

Full refunds will be given if you send us an email within 2 days of the package’s arrival stating the reasons for non-acceptance and then only when the specimen(s) are returned undamaged within 14 days, well packed and protected. A longer time period will be accepted for overseas customers. Use of our own packaging for returns is recommended.

LOST PARCEL

The loss of a parcel is very rare but not impossible. If your parcel does not arrive within a reasonable period of time, please contact us, so that a full enquiry can take place.

legal notice

All products’ images, and text on this site remain the intellectual property of Minerals Bulgaria. Permission is granted to print or electronically copy portions of this site for sole purpose of placing an order with Minerals Bulgaria. Any other use of materials on this website is strictly forbidden without the explicit permission of Minerals Bulgaria. All prices and availability information is subject to change without notice. Any personal information provided to us by you is only used to process and deliver orders or to prevent fraud. In addition we may analyze data regarding your activities on our website to assist us in improving our service to you. We will not pass your information to any third party company, governmental body or other party under any circumstance except to satisfy legal requirements or obligations. Your information is sent secure and encrypted using the highest technology and is stored in line with the Data Protection Act.